DELIVERY

What delivery options are available?
We offer a wide range of delivery options, ranging from standard services to guaranteed next-day delivery within the UK. We also ship overseas, offering both standard and express services.
All delivery information and available options can be seen by clicking here.

Where is my order?
You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.

Alternatively, you can log into My Account and click Track This Order.

Your tracking link will provide up-to-date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, please get in touch and we’ll be happy to help.

RETURNS

How do I return an item?
If for any reason an item is not acceptable, you may return it provided it has not been personalised and is sent back within 30 days of purchase.

Simply fill in the returns form found on the back of your customer invoice and send it back with your item. Once your return is received, we will process it the same day.

Returned items must be in their original condition and packaging.

Do you offer free returns?
Unfortunately, we do not offer free returns. We recommend sending your return using a trackable service.

We cannot be held responsible for items lost or delayed in transit on their way back to us.

Have you received my return?
We will email you as soon as your return has been received and processed, letting you know whether a refund or exchange has been completed.

Refunds are automatically issued to your original payment method and typically take 3–5 working days in the UK, depending on your payment provider.

Can I exchange an item?
Yes — you may return items for exchange provided they are not personalised and are returned within 30 days of purchase.

Items must be returned in their original condition and packaging.

When will I receive my refund?
We aim to process all returns on the day they are received. Once your refund has been issued, you will receive a confirmation email.

Please allow 3–5 working days for the refund to appear in your account, depending on your payment provider.

ORDER ISSUES

My item is faulty — what should I do?
Please contact our Customer Service team and provide:

• Your order number

• A description of the fault

• Clear images showing the fault

This will allow us to assist you as quickly as possible.

Can I cancel my order?
We process orders very quickly — including personalisation, picking, packing, and dispatch — so unfortunately we cannot make changes once payment has been confirmed.

This includes:

• Changing the delivery address or shipping method

• Adding or removing items

• Changing sizes, colours, or personalisation details

This applies to both standard and personalised items.

PRODUCTS & STOCK

Are all products available?
All items displayed and available to order are in stock and ready for immediate dispatch. We do not operate “back orders” or “ship from manufacturer” systems.

Do you price match?
We do not offer price matching, but we regularly run promotions, special offers, and multi-buy deals throughout the season.

How do I know what size gloves to buy?
Measure from the base of the palm (where the hand meets the wrist) to the tip of the longest finger.

Send us this measurement along with the glove model you’re interested in, and we’ll help match you to the correct size.

Sizing can vary by brand, cut, and fit, so please contact us before ordering — especially if adding personalisation, as personalised items are non-returnable.

My glove palms are wearing — is this normal?
Yes — latex wear is normal. Latex is a soft, natural material designed to provide grip and will naturally wear over time.

Most latex palms show signs of wear after their first use depending on:

• Playing surface

• Playing technique

• Age of the goalkeeper

• Glove preparation and care

Gloves will continue to perform until most of the latex has worn away.

Can I return personalised goods?
Personalised items (printed or embroidered gloves, clothing, bags, and accessories) are non-returnable unless faulty — including items personalised with just a number.

Some brands also require specific fonts for personalisation.

Will personalisation slow down my order?
No — personalised orders are shipped the same day or the next working day, just like standard orders.

How do I wash my goalkeeper gloves?

• Moisten gloves with lukewarm water

• Apply a small amount of glove cleaner to the palms

• Rub in gently and rinse thoroughly with lukewarm water

• Air dry only (away from direct heat or sunlight)

Do not:

• Use aggressive cleaners or brushes

• Machine wash

• Tumble dry

• Dry on radiators or in direct sunlight