UK SHIPPING
PLEASE ORDER BEFORE 1pm TO GUARANTEE SAME DAY DESPATCH.
Any orders placed after 1pm may be shipped the next working day. If this is a concern please call us on 01455 233355 or use the contact us form prior to placing your order.
1st Class Priority Post - £6.00
Delivery time is usually 1 to 3 working days. (Please allow up to 10 working days for delivery)
2nd Class Priority Post - £4.00 or FREE when you spend £30 or more.
Delivery time usually 2 to 5 working days. (Please allow up to 14 working days for delivery)
GUARANTEED NEXT DAY DELIVERY - £8.00
(not including Saturdays, Sundays, Mondays or National Bank Holidays) UK Only. These delivery times may vary to more remote destinations (eg.Scottish Highlands, Channel Islands & Isle of Man).
Please order before 12 noon to Guarantee same day despatch. Orders placed after this time on a Friday will will be guaranteed for delivery before 6pm on the following Tuesday.
SATURDAY GUARANTEED - £12.00
We offer a Saturday Guaranteed service (UK ONLY) - Simply choose the Saturday Guaranteed option before 1pm on a Friday to guarantee this service. Excluding National/Bank holidays.
These delivery times may vary to more remote destinations (eg.Scottish Highlands, Channel Islands, Isle of Man & Northern Ireland).
Delivery Instructions
Please note that any delivery instructions that you provide requesting for the delivery to be left in a safe place are at your own risk. You are confirming that you are providing the delivery driver authority to leave the parcel in a safe place of your choice. Just Keepers cannot be held responsible for any items left at your request that are lost or stolen.The information that you provide is passed onto the courier to use at their discretion.
OVERSEAS SHIPPING
Europe - £7.00
Delivery time is usually within 3 to 7 working days. (Please allow up to 30 working days for delivery).
Rest of World - £9.00 Delivery time is usually within 7 to 10 working days. (Please allow up to 30 working days for delivery).
Note: Orders from outside of the UK will not be liable to UK Sales Tax. However purchases may be subject to own countries tax/duty upon receipt.
UPS/DHL/DPD (EXPRESS SUPER & EXPRESS - Overseas)
UPS, DHL and DPD offer a very reliable & generally FAST delivery service to More than 215 countries and territories worldwide.
Delivery is usually within two to five business days by the end of the day to most countries in the world, however delivery to Australia and various other locations can be considerably longer, if this is a concern and you need a more specific delivery estimate please contact us directly.
Please order before 12 noon to Guarantee same day despatch.
See prices at the checkout stage as cost may vary dependent on country.
*Please note that we are not responsible for packages sent to a 3rd party address such as a hotel or a PO Box which state delivered but cannot be traced.
Please note that international customers outside of the UK will be required by their Country to pay duties & taxes before they receive their package.
The duty and tax charge is calculated by the total value of the Just Keepers sales receipt/invoice.
These rates can vary by country and is beyond our control.
Please be aware of these potential charges before completing your purchase, as it is not included with your Just Keepers merchandise and shipping charges.
BREXIT INFORMATION - Europe and Rest of the World locations:
Due to the UK leaving the EU all countries outside of the UK will not pay UK VAT/Taxes (20%) on their order.
So as an example: a product costing £50 will cost any customer outside of the UK £41.67 this is the price less the UK VAT of 20%, this price will be shown on the product page.
Please note that international customers outside of the UK may be required by their Country to pay duties & taxes before they receive their package.
The duty and tax charge is calculated by the total value of the Just Keepers sales receipt/invoice.
These rates can vary by country and are out of our control.
Please be aware of these potential charges before completing your purchase, as it is not included with your Just Keepers merchandise and shipping charges.
ROYAL MAIL INDUSTRIAL STRIKE ACTION/CLAIMS
Unfortunately there have been unprecedented delays with Royal Mail deliveries due to the industrial strike action, since Thursday 24th November and this around the busiest postal time for ourselves and the majority of other retailer which is Black Friday/Cyber Monday. There have been 12 strike days in total since this point which we have listed below which are non-working days for the post, which have caused a sever backlog in mainly sorting, scanning and delivering of mail items.
The Royal Mail industrial strike days were as follows, Thursday 24th, Friday 25th, Wednesday 30th (NOVEMBER) , Thursday 1st, Friday 9th ,Sunday 11th, Wednesday 14th, Thursday 15th, Friday 23rd & Saturday 24th (DECEMBER)
Royal Mail are trying everything they can to sort through the huge back log of mail, and have ensured use that no parcels are lost, they are simply awaiting to be scanned due to the sever backlog and unprecedented effect of the strikes and increased number of mail put into their system. We are now seeing further tracking on the majority of items sent from this time but there are still many mails items being shipped overseas that we are seeing delays with scan and delivery.
Please allow 30 working days for your parcel to be delivered as per our terms of shipping. Please note that working days does not include, weekends, public/bank holidays and also any strike days that have taken place.
If your parcel has not been delivered within 30 working days we can claim for a lost parcel with Royal Mail, Refunds for lost packages (non-delivery) will be issued after 60 working days of the claim being made, unfortunately we are unable to resend any parcels or provide a refund until the outcome of any claims.
RESTRICTED ITEMS
If you see this message prior to checkout:
The following items in your basket cannot be sent to your delivery destination. Please adjust your basket accordingly to continue to the checkout.
It means there is a brand restriction on where we can send the goods to - You will need to remove the restricted item to proceed or change the delivery destination.
