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ROYAL MAIL SERVICES UPDATES
USA & EXPRESS SERVICES NOT AFFECTED.
ROYAL MAIL INTERNATIONAL EXPORT SERVICES
Monday 30 January 2023
Service Update
We continue to make progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which are not affected by the recent cyber incident.
Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January and Tracked & Signed and Signed letters and parcels since 26 January.
As a result of this progress and the further growing capability of our alternative export solutions, we can now announce that today, Monday 30 January, we will be resuming our International Tracked services to all destinations for business customers and consumers buying postage online. This includes parcel, large letter and letter formats of these services. Online shipping solutions will be enabled to allow customers to select these services, print labels and send items from 1200hrs today for business contract and on account customers. From 1900hrs these services will be made live for consumers who buy postage online.
Delivery of International Tracked items posted from Monday 30 January may take slightly longer than usual and customers may notice slightly different tracking information as items leave the UK.
Summary of International services which have been reinstated:
International Tracked (from 1200hrs on 30 January for business contract and on account customers and from 1900hrs for consumers who buy postage online)
International Tracked & Signed
International Signed
International Standard / Economy Letter services
Customers in Northern Ireland are also able to submit both export letters and export parcels for all services bound for Ireland into the Royal Mail network through all channels. These services are currently only available for customers based in Northern Ireland.
Delivery of International Tracked & Signed and International Signed items posted from Thursday 26 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.
We continue to ask customers not to submit any Standard/Economy export parcels into our network just yet. We are aiming to provide further updates on these services as soon as possible.
Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.
We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate remaining services for export letters and parcels as quickly as we can.
Thursday 26 January 2023
We have made further progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which were not affected by the recent cyber incident.
Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching standard export letters since reinstating those services for customers on 18 January.
As a result of this progress and the growing capability of our alternative export solutions, we can now announce that we are resuming our International Tracked & Signed as well as International Signed services to all destinations for business account customers and customers buying postage online. This includes parcel, large letter, and letter formats of these services. Online shipping solutions are now enabled to allow customers to select these services, print labels and send items from Thursday 26 January.
Delivery of International Tracked & Signed and International Signed items posted from Thursday 26 January may take slightly longer than usual and customers may notice different tracking information as items leave the UK.
We continue to ask customers not to submit any new Tracked or Standard/Economy export parcels into our network just yet. We are aiming to provide further updates on these services in the coming days.
Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.
We’re sorry for the disruption this incident is causing impacted customers. Our teams are continuing to work around the clock to reinstate all remaining services for export letters and parcels as quickly as we can.
Wednesday 25 January 2023
Following the recent cyber incident, we have now resumed international export despatches for all mail streams including parcels and letters across a growing number of destinations. We are making good progress in despatching items that are already in our network across all our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export as our initial focus is to clear mail that has already been processed and is waiting to be despatched. We will update further on this service resumption as soon as possible.
Additionally, we have resumed the export of the below services to all international destinations and customers are now able to send the following into the Royal Mail network:
• International Standard and International Economy letters which do not require a customs declaration (i.e. these letters do not contain goods);
• International Business Standard (untracked) and International Business Economy personal correspondence letters (which do not require a customs declaration)
Customers in Northern Ireland are now also able to submit both export letters and export parcels bound for Ireland into the Royal Mail network again through all channels including Northern Ireland post boxes and Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 1900 this evening. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions related to the cyber incident on parcels being sent to Ireland continue to apply.
Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays. Royal Mail domestic services remain unaffected.
Our teams are continuing to work around the clock to resolve this disruption and we would like to sincerely apologise to impacted customers"
Monday 23 January 2023
Following the recent cyber incident, Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations. Customers in Northern Ireland can now export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 7pm, Friday 20 January. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions continue to apply.
We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible.
Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.
We’re sorry for any disruption this incident may be causing. Our teams are continuing to work around the clock to resolve this situation. We will update customers as soon as we have more information.
Saturday 21 January 2023
Following the recent cyber incident, Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations. Customers in Northern Ireland can now export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 7pm, Friday 20 January. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions continue to apply.
We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible.
Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.
We’re sorry for any disruption this incident may be causing. Our teams are continuing to work around the clock to resolve this situation. We will update customers as soon as we have more information.
Thursday 19 January 2023
We’re continuing to experience a severe service disruption to International export services following the recent cyber incident.
The following services for parcels and letters are affected:
• Royal Mail International Tracked
• Royal Mail International Tracked & Signed
• Royal Mail International Signed
• Royal Mail International Standard
Following the recent cyber incident, we are trialing operational workarounds and have started moving limited volumes of export parcels. While we trial these operational workarounds, we continue to ask customers not to submit any new export parcels into the network. Our initial focus will be to clear mail that has already been processed and is waiting to be dispatched.
We are pleased to announce that we have resumed the export of letters which do not require a customs declaration to all international destinations. From 7pm Wednesday 18 January, customers will be able to start submitting international export letters which do not require a customs declaration into the Royal Mail network again through all channels including Royal Mail post boxes and Post Office branches.
Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.
We apologise to impacted customers for any disruption this incident may be causing. Please be assured our teams are working around the clock to fully resolve this situation.
Monday 16 January 2023
Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.
We are temporarily unable to despatch items to overseas destinations. To support faster recovery when our service is restored and to prevent a build-up of export items in our network, we’re asking customers not to post international items until further notice. Items that have already been despatched may be subject to delays. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.
ROYAL MAIL INDUSTRIAL STRIKE ACTION
Thursday 24 November 2022 - On going
Firstly, we would like to apologise for the delays with any orders placed from Friday 25th November and onwards, unfortunately there have been unprecedented delays with Royal Mail deliveries due to the industrial strike action, since Thursday 24th November and this around the busiest postal time for ourselves and the majority of other retailer which is Black Friday/Cyber Monday. There have been 12 strike days in total since this point which we have listed below which are non-working days for the post, which have caused a sever backlog in mainly sorting, scanning and delivering of mail items.
The Royal Mail industrial strike days are as follows, Thursday 24th, Friday 25th, Wednesday 30th (NOVEMBER) , Thursday 1st, Friday 9th ,Sunday 11th, Wednesday 14th, Thursday 15th, Friday 23rd & Saturday 24th (DECEMBER)
We are noticing that the first parcel we sent around the start of the strikes are the worst affected, so it looks like a case of first in last out with the backlog.
Royal Mail are trying everything they can to sort through the huge back log of mail, and have ensured use that no parcels are lost, they are simply awaiting to be scanned due to the sever backlog and unprecedented effect of the strikes and increased number of mail put into their system. We are now seeing further tracking on the majority of items sent from this time but there are still many mails items being shipped overseas that we are seeing delays with scan and delivery.
The sender preparing item/we are expecting message that appears on the Royal mail tracking is misleading, as all parcels have been collected by Royal Mail on the date we have stated in your despatch conformation emails, the issue is that the parcel may not yet received a scan, as soon as the item is scanned the tracking will update via the link provided.
With no further strike action planned we are hopeful that all parcels will now scan and the tracking will update in due course.
Please allow 30 working days for your parcel to be delivered as per our terms of shipping ( https://www.just-keepers.com/page/shipping-delivery ) Please note that working days not include, weekends, public/bank holidays and also any strike days that have taken place.
Unfortunately, Royal Mail are not classing any parcels as lost due to the amount of mail that they still have to go through, as soon as they have caught up they will start to process claims for loss.
