Customer Returns


Returned Goods
If for some reason any item(s) is not acceptable, you may return it to us provided the item(s) has not been personalised in any way and it is sent back within 30 days of purchase.

Your returned items must be sent back in their original condition & packaging; please ensure you package your return to prevent any damage to the items or boxes.

If you wish to return goods for an exchange or refund please fill in the customer returns form with your return request which will be dealt with when your return is received.

Please send the goods back in their original packaging with a courier of your choice, please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.

Faulty Goods
If for some reason any item/s are faulty, you may return it to us please make sure the product is clean and dry and ready for fault inspection.Please be sure to return the goods within 30 days of purchase.

Please fill in the customer returns form with your return request which will be dealt with when your faulty return is received, clearly explaining the reason for return along with the outcome you would like (Replacement,Exchange or Refund). We endeavour to deal with returns within 1 -2  working days, however this may be longer depending on the nature of the fault. Please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.

Please enclose a copy of the posting receipt and if the item is found to be faulty we will refund this back to your account.

 

Convenient returns with CollectPlus


You can now use CollectPlus to return your Just Keepers parcels back to us, by purchasing and downloading your returns label at www.collectplus.co.uk/just-keepers. Enter your order number and your email address on to the label, then print and attach to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new.

CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousandsof busy people every day. There are over 6,000 CollectPlus locations, open from early in the morning until late in the evening, 7 days a week.

Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

You can return parcels with dimensions of 60 x 50 x50cm and up to 10kg using CollectPlus

You can find your nearest CollectPlus store by clicking here www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode To 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here (http://www.collectplus.co.uk/smsterms)

Please be sure to return the goods within 30 days of purchase.
SIGN UP TO OUR NEWSLETTER FOR LATEST NEWS, OFFERS AND EVENTS